How safe is our storage facilities?
Our facilities are in good areas and we have taken all possible precautions to ensure we can offer you safe storage.

We have implemented the following security measures:
• Premises are guarded 24 hours by professionally qualified security staff
• All facilities are enclosed with palisade fencing and/or concrete walls
• Electric fencing and/or infra red beams compliment the outside perimeter protection
• Closed circuit TV monitors access points and sensitive areas
• Storage unit and/or building access doors are electronically monitored
• Armed response is utilized

For a detailed list of security features of every facility contact Storage RSA

How do I get access to my units?
You lock your unit with your own padlock and keep the keys. Storage RSA will not safeguard your keys and therefore has no access to your units. You can decide who has access to your unit and can specify the names to Storage RSA. Our security guards will only give access to the people authorised by yourself.

What times do I have acces to my units?
Access will be during normal business hours, but arrangements may be made to gain access outside these hours.

Does the contract include insurance?
If you have household insurance, you can notify your insurance company that you are storing your belongings with Storage RSA. Your insurance company will amend your policy accordingly. Some insurance companies request information regarding our security measurements. We will gladly provide this information should it be required, but Storage RSA’s contract does not include insurance.

For what term do I have to sign the contract for?
Units can be rented for a minimum of a month. Your rental period can be for as long as you require and even extend for an indefinite period.

Do I have to rent on a calendar month basis?
No, if you move in, for example in the middle of the month, we will only charge you proportionally and thereafter on a monthly basis.

Do I need to pay a deposit?
No deposit is required. You have to pay upfront for the first rental period. If you move in before the 15th of a month, the first rental period is considered to be the first proportional month. If you move in after the 15th of a month the first rental period is calculated as the proportional part of the first month together with the full rental for the next full month.

Do I have to move my own goods?
Yes, we can however refer you to a number of reliable removal companies who are familiar with our operation. The removal contractors will be keen to give you a quote for your move and are normally also very capable of advising you on the size of storage unit you will need.

Do you have special rates for long term customers?
Should you pay upfront for periods in excess of 12 months, we offer a discounted rate.

How do I pay? Do I have to come in to pay for every month?
We prefer electronic payment via the internet but also accept cheques or branch deposits.

Do you have special requirements regarding how and what I can store?
Yes, we do not allow customers to do any alterations to our storage units (like fixing shelves to walls - you may use self supported shelves). Customers are prohibited from storing flammable, organic, or dangerous goods or goods with an odour, illegal goods or drugs and drug related substances.

Do you have a notice period and/or other requirements in this regard?
Yes, we need 14 days written notice of your intention to give up your lease.