You may wonder what it’s like being a facility manager at Storage RSA. Clients storing at the Stellenbosch facility, will be proud to know that Danielle, the facility manager at our Stellenbosch branch, won the prize for the Best Branch of Storage RSA at the 2013 Storage RSA prize giving. She also received the prizes for Best Administration and Best Collections. She did not stop at 3 prizes, as she was voted by her colleagues as the manager showing the Best Leadership. Asked what she would best describe as the purpose of her job, Danielle says that it is helping people at a time when they are at a cross road in their life.” It is often also just a sympathetic ear and a smile that can mean the world to a customer. “ Not only is she the ear that gives comfort, but on one occasion had to assure a client that wall-to- wall carpeting in his unit is not necessary and that our units are sufficiently dry, waterproof and pest free. ” It is good to know that our customers are just as passionate about protecting their goods as we are”, she says.
Each day Danielle looks forward to interacting with her clients when they visit their units and to work with her staff. Commenting on why she appreciates being associated with Storage RSA, Danielle says she fully ascribes to the ethics and values of Storage RSA and is proud of the service Storage RSA provides to their customers. She says it is very rewarding to work at Storage RSA as proper planning and processes are in place and this makes her quite effective.
Some of the challenges she faces is finding the required size at the required time for each customer; especially when her facility is jam packed full. She furthermore has to make sure that her maintenance staff perform to their maximum ability, as her +/- 10 000m2 building has to be kept clean and ready for each new client’s move in date.
Danielle says that a successful facility manager is a person with a wide range of skills and possesses qualities such as empathy, assertiveness, an ability to manage people, attention to detail, an ability to do calculations quickly and correctly, an ability to work under pressure and an ability to multi-task.
To congratulate Danielle on her performance, please comment on our blog. You can check out her facility and some of our other top performing branches by visiting our website at www.storagersa.co.za.