Our Somerset Mall branch has recently received wonderful feedback that actively reflects the priorities of the self storage branch.
Each of our stores nationwide share a set of service expectations that make us a preferred storage provider. Our brand, which was first established in 1997, focuses on delivering top quality and affordable self storage that is clean and secure.
A loyal customer over the past five years, Lourenza, describes her experience of renting a self storage space at our Somerset Mall branch.
“While I was looking into storage facilities, I heard horror stories about storage where customer’s possessions were damaged (water, theft, accidents, insects, rodents, more!). Nothing could have been further from my experience at this facility! It is spotlessly maintained and the protocols in dealing with the store surroundings, customers and store contents are efficient and consistently applied.”
At Storage RSA, we take pride in hiring professional, knowledgeable and friendly staff. Lourenza’s words reflect the care and attention dedicated to cultivating a pristine, efficient and helpful self storage environment. Our philosophy of integrity, trust and reliability is revealed in her compliment to our staff at the facility who have “become like family”. She writes:
“I have to single out a couple of people: Lawrence, and his assistant, Goodluck. They are such pleasant and decent people. Lawrence in particular prides himself in being available for advice and assistance. Nothing escapes his eye. He is energetic, vigilant and is always somewhere to be found. During the many days I have spent there, these two men were always beavering away, maintaining and repairing the facility. This they do with a smile. I cannot believe how that place sparkles at the end of each day.
I also have to commend the security staff. They were always on their post, especially after hours. Although always friendly and happy to have a short conversation, they never changed their protocol and even though they often knew me by name, I was subjected to the same security procedures every time – that was very reassuring, seeing that I was often in my store after hours, when the place seemed otherwise deserted.
The heart of Storage RSA Somerset Mall is however your super-efficient, front-of-house person: Simone Cornelius. She relates to people with integrity and transparency and is consistently professional, but also friendly and charming. No matter how busy, she always puts the customer first. She has, in my experience, always been willing to look for and find solutions to my seemingly endless number of challenges and queries. Yet she knows her work and appears in complete control of her desk and of the facility. As a client, one could not wish to deal with a more pleasant and efficient person.”
These words shared by a valued customer inspire us to continue striving for excellence in all that we do. By instilling a consistent work ethic in all staff, and a standard of quality in every store, we hope that each customer has the same exceptional experience.